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word_processor_plugin_troubleshooting [2018/02/26 04:49] – [All Platforms] Add an entry for unresponsive Zotero buttons after LO update adomasvenword_processor_plugin_troubleshooting [2018/06/08 05:53] – [Windows] dstillman
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   - Close Word or LibreOffice.   - Close Word or LibreOffice.
   - In Zotero, go to Tools → Add-ons → Extensions.    - In Zotero, go to Tools → Add-ons → Extensions. 
-    - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the ''Enable'' button to re-enable the extension. +    - If "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" are disabled, click the "Enablebutton to re-enable the extension. 
-    - If the ‘’Enable’’ button for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the ‘’Remove’’ button and restart Zotero. +    - If the "Enablebutton for "Zotero Word for Mac/Windows Integration" is grayed out, and you are unable to click it, click the "Removebutton and restart Zotero. 
     - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)     - If you don't see "Zotero Word for Mac/Windows Integration" or "Zotero LibreOffice Integration" in the Extensions window at all, then you should [[/download|re-download]] and re-install Zotero. It is not necessary to uninstall Zotero before re-installing; simply install Zotero over the top of the existing installation. (**Note:** Re-installing Zotero rarely fixes problems and should not be used as a general troubleshooting step. This is one of the few instances where re-installation is helpful.)
   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.   - In the [[/preferences/cite|Cite pane]] of Zotero preferences, open the "Word Processors" tab.
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 ==== Communication error or non-responsive plugin buttons==== ==== Communication error or non-responsive plugin buttons====
 +
 +If you see one of the following errors:
  
 //"Word could not communicate with Zotero. Please ensure Zotero is running and try again.”// //"Word could not communicate with Zotero. Please ensure Zotero is running and try again.”//
-Or plugin appears and buttons are clickable, but no insert citation window appears. 
  
-  - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions. +//"Could not find a running Word instance"// 
-  - Make sure that you're running Zotero as the same user as Word. The plugin will fail, for example, if Zotero is run as administrator and Word as a regular user. For security reason you should typically not run any software as administrator. + 
-  - If you use ZoneAlarm, disable ForceField, which is known to cause a [[http://forums.zotero.org/discussion/11094/|communication error]].+or the plugin appears and buttons are clickable, but no insert citation window appears, try the following steps: 
 + 
 +  - Ensure that Zotero Word for Windows Integration is enabled in Tools -> Add-ons-> Extensions in Zotero
 +  - Make sure that you're running Zotero as the same user as Word. The plugin may fail, for example, if Zotero is run as administrator and Word as a regular user. For security and stability reasons you should typically not run any software as administrator. 
 +  - Try temporarily disabling any security software you're running, which could interfere with the connection between Word and Zotero.
   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).   - Windows plugins communicate with Zotero using the remote window. Thus, launching Zotero with the -no-remote command-line option will prevent the plugins from functioning. (You might do this accidentally if you have [[kb/multiple_profiles|multiple Zotero profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Zotero profile (this flag should never be used with Zotero).
  
word_processor_plugin_troubleshooting.txt · Last modified: 2024/03/19 12:47 by adomasven