Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
troubleshooting_translator_issues [2019/07/02 06:06]
dstillman
troubleshooting_translator_issues [2019/11/14 00:47] (current)
dstillman
Line 1: Line 1:
 ====== Troubleshooting Issues with Zotero Translators ======= ====== Troubleshooting Issues with Zotero Translators =======
  
-When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data. If the problem occurs across multiple sites, there may be a problem with your installation.+When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data. But if the problem occurs across multiple sites, there may be a problem with your installation.
  
 If you're having trouble saving, try these steps: ​ If you're having trouble saving, try these steps: ​
Line 7: Line 7:
   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].   - If you don't see a "Save to Zotero"​ button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser'​s Extensions pane. You can install the appropriate Zotero Connector from the [[/​download/​|Zotero download page]].
   - If you [[kb:​page_not_recognized|only see a gray webpage icon]], **make sure you're looking at a supported site**. If you're not sure, try a New York Times article or an Amazon product page.   - If you [[kb:​page_not_recognized|only see a gray webpage icon]], **make sure you're looking at a supported site**. If you're not sure, try a New York Times article or an Amazon product page.
-  - If you're looking at a supported site, **make sure the page has fully loaded**. Pressing your browser'​s stop button or pressing Esc on your keyboard can help if something on the page has stalled. Reloading the page can also help+  - If you're looking at a supported site, **try reloading the page** and **make sure the page has fully loaded**. Pressing your browser'​s stop button or pressing Esc on your keyboard can help if something on the page has stalled. 
-  - If the webpage icon appears on all sites, ​try **restarting your browser**.+  - If the gray webpage icon appears on all sites, **try restarting your browser**.
   - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven'​t installed Zotero, you can do so from the [[/​download/​|download page]].) While the Connector can save directly to your online library, you'll usually get better results saving to Zotero directly. If the Zotero Connector reports that Zotero is unavailable and tries to save to zotero.org, see [[kb:​connector_zotero_unavailable|Zotero Unavailable]].   - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven'​t installed Zotero, you can do so from the [[/​download/​|download page]].) While the Connector can save directly to your online library, you'll usually get better results saving to Zotero directly. If the Zotero Connector reports that Zotero is unavailable and tries to save to zotero.org, see [[kb:​connector_zotero_unavailable|Zotero Unavailable]].
   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven'​t yet received.   - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven'​t yet received.
Line 22: Line 22:
     * A **[[debug_output#​zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.     * A **[[debug_output#​zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.
     * What it says in the popup when you try to save (e.g., "​Saving to My Library"​ or "​Saving to zotero.org"​)     * What it says in the popup when you try to save (e.g., "​Saving to My Library"​ or "​Saving to zotero.org"​)
-    * The **name of the translator** from step 8, if applicable+    * The **name of the translator** from step 10, if applicable
  
  
 {{tag>kb entry}} {{tag>kb entry}}
troubleshooting_translator_issues.1562061991.txt.gz · Last modified: 2019/07/02 06:06 by dstillman