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troubleshooting_translator_issues [2018/05/22 10:15]
dstillman
troubleshooting_translator_issues [2018/08/27 22:57] (current)
dstillman
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 ====== Troubleshooting Issues with Zotero Translators ======= ====== Troubleshooting Issues with Zotero Translators =======
  
-When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data.+When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero'​s ability to recognize data. If the problem occurs across multiple sites, there may be a problem with your installation.
  
 If you're having trouble saving, try these steps: ​ If you're having trouble saving, try these steps: ​
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   - If you're saving with Zotero open, **[[kb:​zotero_version|check your Zotero version]]** to make sure you have the latest version available from zotero.org. We can only troubleshoot translators that fail for the current 5.0.x version of Zotero.   - If you're saving with Zotero open, **[[kb:​zotero_version|check your Zotero version]]** to make sure you have the latest version available from zotero.org. We can only troubleshoot translators that fail for the current 5.0.x version of Zotero.
   - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from.   - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from.
-  - Hover your cursor over the "Save to Zotero"​ button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "​Embedded Metadata,"​ "​DOI,"​ and "​COinS"​ are [[:​kb:​default_translators|generic translators]],​ and Zotero ​will not be able to save automatically ​from all sites on which they appear. ​Also, PDFs will usually not be saved automatically on such pages.+  - Hover your cursor over the "Save to Zotero"​ button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "Web Page", ​"​Embedded Metadata,"​ "​DOI,"​ and "​COinS"​ are [[:​kb:​default_translators|generic translators]],​ and Zotero ​may not be able to save full metadata or PDFs from all sites on which they appear. ​A problem with a primary translator may cause a generic translator to be used instead.
   - Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save.   - Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save.
   - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums.   - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums.
troubleshooting_translator_issues.1526998548.txt.gz · Last modified: 2018/05/22 10:15 by dstillman