| Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision |
| troubleshooting_translator_issues [2019/08/19 13:46] – dstillman | troubleshooting_translator_issues [2020/02/13 10:08] – dstillman |
|---|
| ====== Troubleshooting Issues with Zotero Translators ======= | ====== Troubleshooting Issues with Zotero Translators ======= |
| |
| When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. If the problem occurs across multiple sites, there may be a problem with your installation. | When you're unable to save high-quality metadata from a particular website, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. On some sites, most notably Google Scholar, you may also be running into [[kb:site access limits]]. |
| |
| If you're having trouble saving, try these steps: | If the problem occurs across multiple sites, there may be a problem with your installation, and you should try these steps: |
| |
| - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]]. | - If you don't see a "Save to Zotero" button in your browser toolbar at all, **make sure you've installed the Zotero Connector** in your browser. The Zotero Connector should be listed in the browser's Extensions pane. You can install the appropriate Zotero Connector from the [[/download/|Zotero download page]]. |
| * A **[[debug_output#zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page. | * A **[[debug_output#zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page. |
| * What it says in the popup when you try to save (e.g., "Saving to My Library" or "Saving to zotero.org") | * What it says in the popup when you try to save (e.g., "Saving to My Library" or "Saving to zotero.org") |
| * The **name of the translator** from step 8, if applicable | * The **name of the translator** from step 10, if applicable |
| |
| |
| {{tag>kb entry}} | {{tag>kb entry}} |
Upgrade Storage