Differences

This shows you the differences between two versions of the page.

--- troubleshooting_translator_issues [2019/08/19 13:46] – dstillman
+++ troubleshooting_translator_issues [2019/11/14 00:47] – dstillman
@@ Line 1: / Line 1: @@
 ====== Troubleshooting Issues with Zotero Translators =======
-When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. If the problem occurs across multiple sites, there may be a problem with your installation.
+When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. But if the problem occurs across multiple sites, there may be a problem with your installation.
 If you're having trouble saving, try these steps:
@@ Line 22: / Line 22: @@
     * A **[[debug_output#zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.
     * What it says in the popup when you try to save (e.g., "Saving to My Library" or "Saving to zotero.org")
-    * The **name of the translator** from step 8, if applicable
+    * The **name of the translator** from step 10, if applicable
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