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troubleshooting_translator_issues [2019/08/10 07:45] – dstillman | troubleshooting_translator_issues [2019/11/14 00:47] – dstillman | ||
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====== Troubleshooting Issues with Zotero Translators ======= | ====== Troubleshooting Issues with Zotero Translators ======= | ||
- | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' | + | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' |
If you're having trouble saving, try these steps: | If you're having trouble saving, try these steps: | ||
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- If you don't see a "Save to Zotero" | - If you don't see a "Save to Zotero" | ||
- If you [[kb: | - If you [[kb: | ||
- | - If you're looking at a supported site, **make sure the page has fully loaded**. Pressing your browser' | + | - If you're looking at a supported site, **try reloading the page** and **make sure the page has fully loaded**. Pressing your browser' |
- | - If the gray webpage icon appears on all sites, | + | - If the gray webpage icon appears on all sites, **try restarting your browser**. |
- If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven' | - If you don't have the Zotero program open, **try opening Zotero before saving**. (If you haven' | ||
- **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | - **Check for Zotero Connector updates** from the Extensions pane of your browser, in case a new version of the Connector is available that you haven' | ||
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* A **[[debug_output# | * A **[[debug_output# | ||
* What it says in the popup when you try to save (e.g., " | * What it says in the popup when you try to save (e.g., " | ||
- | * The **name of the translator** from step 8, if applicable | + | * The **name of the translator** from step 10, if applicable |
{{tag>kb entry}} | {{tag>kb entry}} |