Differences

This shows you the differences between two versions of the page.

--- troubleshooting_translator_issues [2019/04/16 15:18] – dstillman
+++ troubleshooting_translator_issues [2019/05/24 15:54] – dstillman
@@ Line 15: / Line 15: @@
   - Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save.
   - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums.
-  - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select "**Reset Translators**" from the Advanced pane of the Zotero preferences (if applicable), and then do the same for the Zotero Connector. This isn't necessary as a regular troubleshooting step.
+  - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select "**Reset Translators**" from the Advanced pane of the Zotero preferences (if applicable), and then do the same for the Zotero Connector (right-click on the save button → Options/Preferences → Advanced tab). This isn't necessary as a regular troubleshooting step.
   - **If none of these solutions solve your problem**, we'll need additional information to further debug your issue. Please create a new thread in the [[http://forums.zotero.org/|Zotero Forums]] — or use your existing thread if you've already created one — and provide the following:
     * The **exact URL of a page that isn't working** (even if none are)