Differences

This shows you the differences between two versions of the page.

--- troubleshooting_translator_issues [2018/05/22 10:15] – dstillman
+++ troubleshooting_translator_issues [2018/08/27 22:57] – dstillman
@@ Line 1: / Line 1: @@
 ====== Troubleshooting Issues with Zotero Translators =======
-When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data.
+When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero's ability to recognize data. If the problem occurs across multiple sites, there may be a problem with your installation.
 If you're having trouble saving, try these steps:
@@ Line 12: / Line 12: @@
   - If you're saving with Zotero open, **[[kb:zotero_version|check your Zotero version]]** to make sure you have the latest version available from zotero.org. We can only troubleshoot translators that fail for the current 5.0.x version of Zotero.
   - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from.
-  - Hover your cursor over the "Save to Zotero" button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "Embedded Metadata," "DOI," and "COinS" are [[:kb:default_translators|generic translators]], and Zotero will not be able to save automatically from all sites on which they appear. Also, PDFs will usually not be saved automatically on such pages.
+  - Hover your cursor over the "Save to Zotero" button. The tooltip shows which translator, if any, Zotero will use for the page you are viewing. If the displayed translator is incorrect, post the site name, a URL, and the name of the incorrectly detected translator to the Zotero forums. Note that "Web Page", "Embedded Metadata," "DOI," and "COinS" are [[:kb:default_translators|generic translators]], and Zotero may not be able to save full metadata or PDFs from all sites on which they appear. A problem with a primary translator may cause a generic translator to be used instead.
   - Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save.
   - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums.