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troubleshooting_translator_issues [2017/12/28 20:05] – dstillman | troubleshooting_translator_issues [2018/08/27 22:57] – dstillman | ||
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====== Troubleshooting Issues with Zotero Translators ======= | ====== Troubleshooting Issues with Zotero Translators ======= | ||
- | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' | + | When you're unable to save high-quality metadata from a particular webpage, most likely either the page isn't supported by an existing [[translators|Zotero translator]] or the page layout recently changed, breaking Zotero' |
If you're having trouble saving, try these steps: | If you're having trouble saving, try these steps: | ||
Line 12: | Line 12: | ||
- If you're saving with Zotero open, **[[kb: | - If you're saving with Zotero open, **[[kb: | ||
- Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from. | - Check **[[Known Translator Issues]]** to see if problems have been noted on the site you're trying to save from. | ||
- | - Hover your cursor over the "Save to Zotero" | + | - Hover your cursor over the "Save to Zotero" |
- Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save. | - Make sure that your browser privacy settings are not **blocking cookies**. Some sites require you to accept third-party cookies in order to save. | ||
- If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | ||
- In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | ||
- | - If none of these solutions solve your problem, we'll need additional information to further debug your issue. Please create a new thread in the [[http:// | + | - If none of these solutions solve your problem, we'll need **additional information** to further debug your issue. Please create a new thread in the [[http:// |
* The **exact URL of a page that isn't working** (even if none are) | * The **exact URL of a page that isn't working** (even if none are) | ||
* A **[[debug_output# | * A **[[debug_output# | ||
* What it says in the popup when you try to save (e.g., " | * What it says in the popup when you try to save (e.g., " | ||
- | * The **name of the translator** from step 6, if applicable | + | * The **name of the translator** from step 8, if applicable |
{{tag>kb entry}} | {{tag>kb entry}} |