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troubleshooting_translator_issues [2017/12/28 20:05] – dstillman | troubleshooting_translator_issues [2018/05/22 10:15] – dstillman | ||
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- If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums. | ||
- In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select " | ||
- | - If none of these solutions solve your problem, we'll need additional information to further debug your issue. Please create a new thread in the [[http:// | + | - If none of these solutions solve your problem, we'll need **additional information** to further debug your issue. Please create a new thread in the [[http:// |
* The **exact URL of a page that isn't working** (even if none are) | * The **exact URL of a page that isn't working** (even if none are) | ||
* A **[[debug_output# | * A **[[debug_output# | ||
* What it says in the popup when you try to save (e.g., " | * What it says in the popup when you try to save (e.g., " | ||
- | * The **name of the translator** from step 6, if applicable | + | * The **name of the translator** from step 8, if applicable |
{{tag>kb entry}} | {{tag>kb entry}} |