Differences

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--- troubleshooting_translator_issues [2017/12/11 12:59] – Fix Debug ID link adamsmith
+++ troubleshooting_translator_issues [2017/12/28 20:05] – dstillman
@@ Line 16: / Line 16: @@
   - If you are having chronic problems getting the Zotero Connector to work across multiple sites, you may have an extension conflict. Try **disabling all extensions** except the Zotero Connector. If this solves the problem, re-enable the extensions one-by-one until you find the conflict, and then post the name of the extension that was causing the issue to the forums.
   - In rare cases where you're seeing a webpage icon on all sites or saving is failing on all sites, there may be a problem with your translators. Select "**Reset Translators**" from the Advanced pane of the Zotero preferences (if applicable), and then do the same for the Zotero Connector. This isn't necessary as a regular troubleshooting step.
-  - If none of these solutions solve your problem, please create a new thread in the [[http://forums.zotero.org/|Zotero forums]] (or use an existing thread if you've already created one) and provide the following:
+  - If none of these solutions solve your problem, we'll need additional information to further debug your issue. Please create a new thread in the [[http://forums.zotero.org/|Zotero Forums]] — or use your existing thread if you've already created one — and provide the following:
     * The **exact URL of a page that isn't working** (even if none are)
     * A **[[debug_output#zotero_connectors_firefox_chrome_and_safari|Debug ID]]** from the Zotero Connector for a save attempt or, if you're only getting a webpage icon, for loading the page.