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storage_faq [2017/12/08 03:18] – Add Lab and Institution; clean up older text. seanstorage_faq [2022/10/28 03:46] (current) – [How do I pay for Zotero Storage?] dstillman
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 +===== Zotero Storage FAQ =====
 +
 +==== What is Zotero Storage? ====
 +
 +Zotero Storage provides online storage space for your Zotero files, allowing you to synchronize PDFs, images, web snapshots, and other files among all your computers, share your Zotero attachments in group libraries, and access files via your online library on zotero.org.
 +
 +You can always save an unlimited number of files to your local Zotero library, with or without Zotero Storage.
 +
 ====How do I sign up for Zotero Storage?==== ====How do I sign up for Zotero Storage?====
 Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]]. Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]].
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 ====How do I pay for Zotero Storage?==== ====How do I pay for Zotero Storage?====
-All major credit cards are accepted for payment. Institutions can also pay via bank transfer.+All major credit cards are accepted for payment. Zotero Lab and Zotero Institution plans can also be paid for via bank transfer.
  
 ====What if I don't have a credit card or my credit card doesn't work?==== ====What if I don't have a credit card or my credit card doesn't work?====
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 Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription. Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription.
  
-====How can I upgrade to a larger storage plan?==== +==== How can I change my current storage plan? ==== 
-If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.//+ 
 +You can switch the storage plan you're currently subscribed to at any time from your [[/settings/storage|storage settings]]. 
 + 
 +When you switch to a new planyou aren't charged for the new plan immediately — your expiration date is simply adjusted based on the prorated balance of your previous plan. The first charge at your new subscription level will be made at your new expiration date. 
 + 
 +//Example: It's February 2022, and you have 6 months left on a $20 2 GB subscription, with an expiration date in August 2022. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration date. ($10 ÷ $60) * 12 months = 2 months, so your new expiration date will be two months from now, in April. You still only paid the original $20 last August, and you'll be charged $60 for the first time in April.//
  
 +(The one exception is if you have less than 2 weeks remaining in your subscription. In that case, the unused balance will still be applied as time to your new subscription, but we'll charge you for the new plan right away.)
 ====Will my subscription renew automatically?==== ====Will my subscription renew automatically?====
 When you purchase a storage subscription, you may choose to renew or not to renew automatically each year. You can cancel automatic renewal at any time from your [[/settings/storage|storage settings]]. You'll also receive a reminder email when your subscription is expiring or about to renew automatically. When you purchase a storage subscription, you may choose to renew or not to renew automatically each year. You can cancel automatic renewal at any time from your [[/settings/storage|storage settings]]. You'll also receive a reminder email when your subscription is expiring or about to renew automatically.
storage_faq.1512721138.txt.gz · Last modified: 2017/12/08 03:18 by sean