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| storage_faq [2017/02/02 09:43] – fcheslack | storage_faq [2017/12/08 03:18] – Add Lab and Institution; clean up older text. sean |
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| ====How do I sign up for Zotero File Storage?==== | ====How do I sign up for Zotero Storage?==== |
| Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]]. | Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]]. |
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| ====How do I pay for Zotero File Storage?==== | ====How can my entire lab or university or company sign up for Zotero Storage?==== |
| All major credit cards are accepted for payment. | [[/storage/institutions|Zotero Lab and Zotero Institution]] provide members of your organization with unlimited personal and group cloud storage. |
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| | ====How do I pay for Zotero Storage?==== |
| | All major credit cards are accepted for payment. Institutions can also pay via bank transfer. |
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| ====What if I don't have a credit card or my credit card doesn't work?==== | ====What if I don't have a credit card or my credit card doesn't work?==== |
| ====How do I allocate storage between my personal library and my groups?==== | ====How do I allocate storage between my personal library and my groups?==== |
| Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription. | Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription. |
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| ====Are "unlimited" subscriptions truly unlimited?==== | |
| We want people to be able to use Zotero without worrying about how much storage they're using. All Zotero usage is always subject to the [[terms/terms_of_service|Terms of Service]] and monitored for abuse. Zotero File Storage is not intended as a media backup solution nor as a generalized file-sharing service. | |
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| ====How can I upgrade to a larger storage plan?==== | ====How can I upgrade to a larger storage plan?==== |
| If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.// | If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to calculate the expiration of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your new subscription level to set a new expiration. ($10 ÷ $60) * 12 months = 2 months.// |
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| ====Can I cancel my subscription?==== | ====Will my subscription renew automatically?==== |
| If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns. | When you purchase a storage subscription, you may choose to renew or not to renew automatically each year. You can cancel automatic renewal at any time from your [[/settings/storage|storage settings]]. You'll also receive a reminder email when your subscription is expiring or about to renew automatically. |
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| ====Why did you renew my subscription without my permission?==== | ====How do I cancel my subscription?==== |
| When you purchase a storage subscription, it defaults to automatically renewing when your subscription expires. You can cancel that automatic renewal at any time from the same form used to purchase a subscription. Users are emailed prior to any renewal charge being made to ensure renewal is still the desired action. | If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns. |
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