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reporting_problems [2019/11/29 18:33]
dstillman [Reporting Zotero Problems]
reporting_problems [2020/04/01 01:57] (current)
dstillman [Reporting Zotero Problems]
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 If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select "​Report Errors…"​. If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select "​Report Errors…"​.
  
-In the window that pops up, submit the error report, and then copy the Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.+In the window that pops up, submit the error report, and then copy the numeric ​Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.
  
 If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post.
  
-=== Zotero ​Connectors ​=== +=== Zotero ​Connector ​=== 
-If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences:​+ 
 +If you're experiencing a problem ​with the Zotero Connector, before restarting the browser, open the Zotero Connector preferences:​ 
   * **Chrome:** Right-click on the "Save to Zotero"​ button and click Preferences,​ or type %%chrome://​extensions%% into the address bar, press Enter, click "​Details"​ under Zotero Connector, and then click "​Extension options"​.   * **Chrome:** Right-click on the "Save to Zotero"​ button and click Preferences,​ or type %%chrome://​extensions%% into the address bar, press Enter, click "​Details"​ under Zotero Connector, and then click "​Extension options"​.
   * **Safari:** Right-click anywhere on a webpage and select "​Zotero Preferences..."​   * **Safari:** Right-click anywhere on a webpage and select "​Zotero Preferences..."​
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 ==== 2. Provide Steps to Reproduce ==== ==== 2. Provide Steps to Reproduce ====
  
-The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly ​fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.+The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there'​s a very good chance ​we can fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.
  
 If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred.
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 Post a message to the forums with the follow info: Post a message to the forums with the follow info:
  
-  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on+  - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
   - What happened, including **include exact error messages** or other relevant text that you see on the screen   - What happened, including **include exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)   - What you expected to happen (unless you're reporting a clear error message)
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 >4. Drag an item to another collection. >4. Drag an item to another collection.
 > >
->Zotero displays the message ​'An error has occurred. Please restart Zotero.' ​in the middle pane.+>Zotero displays the message ​"An error has occurred. Please restart Zotero." ​in the middle pane.
  
 === Bad: === === Bad: ===
reporting_problems.1575070434.txt.gz · Last modified: 2019/11/29 18:33 by dstillman