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reporting_problems [2019/11/29 18:33]
dstillman [Reporting Zotero Problems]
reporting_problems [2019/12/05 21:49] (current)
dstillman
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 If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select "​Report Errors…"​. If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select "​Report Errors…"​.
  
-In the window that pops up, submit the error report, and then copy the Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.+In the window that pops up, submit the error report, and then copy the numeric ​Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.
  
 If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post.
reporting_problems.1575070434.txt.gz · Last modified: 2019/11/29 18:33 by dstillman