Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revision | Next revisionBoth sides next revision |
reporting_problems [2020/04/01 01:57] – [Reporting Zotero Problems] dstillman | reporting_problems [2020/08/12 13:21] – [Reporting Startup Errors] dstillman |
---|
=== Alternative: Error Console === | === Alternative: Error Console === |
| |
If the above steps don't work, repeat the steps above, replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post. | If the above steps don't work, repeat the steps above, try replacing "-ZoteroDebug" with "-jsconsole". Zotero should open with a separate Error Console window showing errors that have occurred. Right-click on any lines with a pink background, select Copy, and paste them into your forums post. |
| |
| === Alternative: Logging to the Terminal === |
| |
| If Zotero is crashing, such that the debug window opened by ''-ZoteroDebug'' closes as well, you can [[debug_output#logging_to_a_terminal_window|log to a terminal window]] instead. Upload the debug output somewhere and provide a link in your forums thread or email the output to support@zotero.org with a link to your forums thread. |