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reporting_problems [2019/12/05 21:49] – dstillman | reporting_problems [2020/08/12 13:21] – [Reporting Startup Errors] dstillman | ||
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If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | ||
- | === Zotero | + | === Zotero |
- | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | + | |
+ | If you're experiencing a problem | ||
* **Chrome:** Right-click on the "Save to Zotero" | * **Chrome:** Right-click on the "Save to Zotero" | ||
* **Safari:** Right-click anywhere on a webpage and select " | * **Safari:** Right-click anywhere on a webpage and select " | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there' |
If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred. | ||
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Post a message to the forums with the follow info: | Post a message to the forums with the follow info: | ||
- | - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on | + | - The exact steps you took to reproduce the problem — or, if you're unable to, what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on |
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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>4. Drag an item to another collection. | >4. Drag an item to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === | ||
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=== Alternative: | === Alternative: | ||
- | If the above steps don't work, repeat the steps above, replacing " | + | If the above steps don't work, repeat the steps above, |
+ | |||
+ | === Alternative: | ||
+ | If Zotero is crashing, such that the debug window opened by '' |