Differences

This shows you the differences between two versions of the page.

--- reporting_problems [2019/11/29 18:33] – [Reporting Zotero Problems] dstillman
+++ reporting_problems [2020/04/01 01:53] – dstillman
@@ Line 11: / Line 11: @@
 If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select "Report Errors…".
-In the window that pops up, submit the error report, and then copy the Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.
+In the window that pops up, submit the error report, and then copy the numeric Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up.
 If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post.
-=== Zotero Connectors ===
+=== Zotero Connector ===
-If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences:
+If you're experiencing a problem with the Zotero Connector, before restarting the browser, open the Zotero Connector preferences:
   * **Chrome:** Right-click on the "Save to Zotero" button and click Preferences, or type %%chrome://extensions%% into the address bar, press Enter, click "Details" under Zotero Connector, and then click "Extension options".
   * **Safari:** Right-click anywhere on a webpage and select "Zotero Preferences..."