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reporting_problems [2019/10/31 02:20] – dstillman | reporting_problems [2020/09/01 13:47] – [Reporting Zotero Problems] Fix typo dstillman | ||
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If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select " | If you're experiencing a problem, before restarting Zotero, open the Help menu in Zotero and select " | ||
- | In the window that pops up, submit the error report, and then copy the Report ID (not the contents of the report) and paste it into your Zotero Forums thread. Error reports aren't reviewed unless referred to in the forums, since the reports generally aren't helpful without context and/or follow-up. | + | In the window that pops up, submit the error report, and then copy the numeric |
If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | If you're not able to provide a Report ID, be sure to include your operating system and [[kb:zotero version|Zotero version]] in your forum post. | ||
- | === Zotero | + | === Zotero |
- | If you're experiencing a problem, before restarting the browser, open the Zotero Connector preferences: | + | |
+ | If you're experiencing a problem | ||
* **Chrome:** Right-click on the "Save to Zotero" | * **Chrome:** Right-click on the "Save to Zotero" | ||
* **Safari:** Right-click anywhere on a webpage and select " | * **Safari:** Right-click anywhere on a webpage and select " | ||
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==== 2. Provide Steps to Reproduce ==== | ==== 2. Provide Steps to Reproduce ==== | ||
- | The most important thing you can do to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly | + | The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, there' |
- | Post a message | + | If you're not able to reproduce |
- | | + | Post a message to the forums with the following info: |
+ | |||
+ | | ||
- What happened, including **include exact error messages** or other relevant text that you see on the screen | - What happened, including **include exact error messages** or other relevant text that you see on the screen | ||
- What you expected to happen (unless you're reporting a clear error message) | - What you expected to happen (unless you're reporting a clear error message) | ||
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>4. Drag an item to another collection. | >4. Drag an item to another collection. | ||
> | > | ||
- | >Zotero displays the message | + | >Zotero displays the message |
=== Bad: === | === Bad: === | ||
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=== Alternative: | === Alternative: | ||
- | If the above steps don't work, repeat the steps above, replacing " | + | If the above steps don't work, repeat the steps above, |
+ | |||
+ | === Alternative: | ||
+ | If Zotero is crashing, such that the debug window opened by '' |