Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revisionBoth sides next revision
reporting_problems [2019/10/31 02:20] dstillmanreporting_problems [2019/11/29 18:33] – [Reporting Zotero Problems] dstillman
Line 27: Line 27:
 ==== 2. Provide Steps to Reproduce ==== ==== 2. Provide Steps to Reproduce ====
  
-The most important thing you can do to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred.+The best way to help us fix a problem is to explain exactly what's happening and how to consistently reproduce it: if you can, we can almost certainly fix it quickly or tell you how to fix it. Note that after a problem occurs, other things in Zotero may temporarily break, so it's important to restart Zotero and try to repeat what you did before it occurred. 
 + 
 +If you're not able to reproduce the problem, explain what happened and what you were doing when it occurred.
  
 Post a message to the forums with the follow info: Post a message to the forums with the follow info:
  
-  - The exact steps you took to reproduce the problem (or, if you're unable to, a what you were doing when the problem first occurred), including, in order, any buttons or other interface elements that you clicked on+  - The exact steps you took to reproduce the problem — or, if you're unable to, a what you were doing when the problem occurred — including any buttons or other interface elements that you clicked on
   - What happened, including **include exact error messages** or other relevant text that you see on the screen   - What happened, including **include exact error messages** or other relevant text that you see on the screen
   - What you expected to happen (unless you're reporting a clear error message)   - What you expected to happen (unless you're reporting a clear error message)
reporting_problems.txt · Last modified: 2023/09/22 07:11 by dstillman