Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
Next revisionBoth sides next revision
openoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:39] – simonopenoffice.org_3.0_and_3.1_plugin_troubleshooting [2011/03/18 04:43] – simon
Line 1: Line 1:
 These instructions relate to issues with Zotero OpenOffice Integration 3.0 and 3.1. Zotero OpenOffice Integration 3.5 is [[word_processor_plugin_installation_for_zotero_2.1#openoffice_libreoffice_neooffice|now available]] for Zotero 2.1 users. This new plugin fixes the vast majority of issues users previously experienced with Zotero OpenOffice Integration 3.0 and 3.1. These instructions relate to issues with Zotero OpenOffice Integration 3.0 and 3.1. Zotero OpenOffice Integration 3.5 is [[word_processor_plugin_installation_for_zotero_2.1#openoffice_libreoffice_neooffice|now available]] for Zotero 2.1 users. This new plugin fixes the vast majority of issues users previously experienced with Zotero OpenOffice Integration 3.0 and 3.1.
 +
 +=====All Platforms=====
 +
 +==== OpenOffice component loading error ====
 +
 +//"Zotero OpenOffice Integration was successfully installed, but it could not be initialized."//
 +
 +//"Firefox could not load the component required to communicate with your word processor."//
 +
 +This error is usually caused by a non-functioning Java installation. You can check if Java is working [[http://www.java.com/en/download/help/testvm.xml|here]] or [[http://javatester.org/version.html|here]]. If the applets on these sites fail to display, you'll need to get Java working before Zotero OpenOffice Integration can function. You should ensure that Java is enabled in the "Content" pane of the Firefox preferences. Windows users might also want to try [[http://www.java.com/en/download/manual.jsp|reinstalling Java]]. Linux users should [[http://www.zotero.org/support/word_processor_plugin_troubleshooting#component_loading_error1|follow these instructions]].
  
 =====Mac OS X===== =====Mac OS X=====
Line 6: Line 16:
  
 Java issues can sometimes cause the OpenOffice plugin to crash Firefox on startup on OS X when Java extensions have been installed into ~/Library/Java/Extensions or /Library/Java/Extensions. This issue is not Zotero-specific and applies to Java applets as well. The only known solution is to remove the problematic extension. Users without other Java applications installed may safely clear the contents of these two directories. See [[http://support.mozilla.com/tiki-view_forum_thread.php?locale=kn&comments_parentId=385394&forumId=1|this thread]] on the Mozilla forum for more details. Java issues can sometimes cause the OpenOffice plugin to crash Firefox on startup on OS X when Java extensions have been installed into ~/Library/Java/Extensions or /Library/Java/Extensions. This issue is not Zotero-specific and applies to Java applets as well. The only known solution is to remove the problematic extension. Users without other Java applications installed may safely clear the contents of these two directories. See [[http://support.mozilla.com/tiki-view_forum_thread.php?locale=kn&comments_parentId=385394&forumId=1|this thread]] on the Mozilla forum for more details.
 +
 +=====Windows=====
 +==== Communication error ====
 +
 +//"Word could not communicate with Zotero. Please ensure Firefox is running and try again."//
 +
 +  - If you use ZoneAlarm, disable ForceField, which is [[http://forums.zotero.org/discussion/11094/|known to cause a communication error]].
 +  - Windows plugins communicate with Firefox using the remote window. Thus, launching Firefox with the -no-remote command-line option will prevent the plugins from functioning. (You might do this if you have [[http://lifehacker.com/231646/geek-to-live--manage-multiple-firefox-profiles|multiple Firefox profiles]].) The solution is to remove the -no-remote command-line option from the shortcut used to launch the Firefox profile on which Zotero is installed. As long as all other profiles use the -no-remote option, you should be able to open them and the Zotero profile simultaneously.
  
 =====Linux===== =====Linux=====