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kb:ssl_certificate_error [2020/06/08 23:30] – dstillmankb:ssl_certificate_error [2020/06/08 23:31] – dstillman
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       * Check your system for malware.       * Check your system for malware.
       * If you're using any security software, try temporarily disabling it.       * If you're using any security software, try temporarily disabling it.
-      * If you're in an institutional environment, ask your IT department if they have installed a "custom root certificate" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.+      * If you're in an institutional environment, ask your IT department if they have installed a "custom certificate authority" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero servers is being monitored by your institution.
       * If you're using a laptop, try from a different network.       * If you're using a laptop, try from a different network.
       * In rare circumstances, reinstalling Zotero may help.       * In rare circumstances, reinstalling Zotero may help.
  
 {{tag>kb}} {{tag>kb}}
kb/ssl_certificate_error.txt · Last modified: 2024/03/29 06:33 by dstillman