Differences

This shows you the differences between two versions of the page.

--- kb:ssl_certificate_error [2018/08/10 01:14] – dstillman
+++ kb:ssl_certificate_error [2019/12/09 16:44] – dstillman
@@ Line 13: / Line 13: @@
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:
       * If you see security software listed, disable it, or disable its SSL/TLS/HTTPS-scanning feature.
-      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed a "custom root certificate" in your browser to avoid security errors resulting from the interception. Since Zotero doesn't have the same custom certificate, it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.
+      * If you see your institution listed, your IT department is likely intercepting your traffic and has installed a certificate for a "custom certificate authority" in your browser to avoid security errors resulting from the interception. Since Zotero won't trust the same custom certificate by default, it is properly warning you of the intercepted connection. You can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.
     - If you don't recognize the listed entity:
       * Check your system for malware.