Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionNext revisionBoth sides next revision | ||
kb:ssl_certificate_error [2018/08/09 15:44] – dstillman | kb:ssl_certificate_error [2019/12/09 16:44] – dstillman | ||
---|---|---|---|
Line 9: | Line 9: | ||
- Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues. | - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues. | ||
- Make sure your system clock and time zone are set correctly. | - Make sure your system clock and time zone are set correctly. | ||
- | - If you get the same error after restarting, Zotero' | + | - If you get the same error after restarting, Zotero' |
- If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, | - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, | ||
- If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), | - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), | ||
* If you see security software listed, disable it, or disable its SSL/ | * If you see security software listed, disable it, or disable its SSL/ | ||
- | * If you see your institution listed, your IT department is likely intercepting your traffic and has installed a " | + | * If you see your institution listed, your IT department is likely intercepting your traffic and has installed |
- If you don't recognize the listed entity: | - If you don't recognize the listed entity: | ||
* Check your system for malware. | * Check your system for malware. |