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kb:ssl_certificate_error [2018/08/09 15:44] dstillmankb:ssl_certificate_error [2018/08/10 01:14] dstillman
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   - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues.   - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues.
   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
-  - If you get the same error after restarting, Zotero's network connection may be getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.+  - If you get the same error after restarting, Zotero's network connection is likely getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, or "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, or "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:
kb/ssl_certificate_error.txt · Last modified: 2024/03/29 06:33 by dstillman