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kb:ssl_certificate_error [2018/06/20 11:56] – dstillmankb:ssl_certificate_error [2018/08/10 01:14] – dstillman
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 Try the following steps to debug the problem: Try the following steps to debug the problem:
  
-  - Restart Zotero and/or your computer and try syncing again. This error can be caused by intermittent network issues.+  - Restart Zotero and/or your computer and try again. This error can be caused by intermittent network issues.
   - Make sure your system clock and time zone are set correctly.   - Make sure your system clock and time zone are set correctly.
-  - If you get the same error after restarting, Zotero's network connection may be getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.+  - If you get the same error after restarting, Zotero's network connection is likely getting intercepted, possibly due to a proxy server on your network or security software or malware on your computer. View the [[site_certificate_info|certificate information]] for the affected domain in your browser, which may show you what is intercepting your connections.
     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, or "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.     - If your browser shows the affected domain as validated by an expected entity (e.g., “GeoTrust Inc.”, “RapidSSL”, or "Amazon" for zotero.org), Zotero's network connection may be [[:kb/connection_error|configured differently]] from your browser's.
     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:     - If your browser shows the affected domain as verified by something else and you recognize the listed entity (e.g., the name of security software or your institution), take appropriate action:
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       * If you're using any security software, try temporarily disabling it.       * If you're using any security software, try temporarily disabling it.
       * If you're in an institutional environment, ask your IT department if they have installed a "custom root certificate" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.       * If you're in an institutional environment, ask your IT department if they have installed a "custom root certificate" in your browser. If so, you can try following the [[cert_override|certificate override]] instructions for Zotero, but be aware that your connection to Zotero is being monitored by your institution.
-      * If you're using a laptop, try syncing from a different network.+      * If you're using a laptop, try from a different network.
       * In rare circumstances, reinstalling Zotero may help.       * In rare circumstances, reinstalling Zotero may help.
  
-{{tag>kb sync}}+{{tag>kb}}
kb/ssl_certificate_error.txt · Last modified: 2024/03/29 06:33 by dstillman