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kb:site_certificate_info [2018/07/23 16:07]
dstillman
kb:site_certificate_info [2018/07/23 16:09]
dstillman
Line 3: Line 3:
 When encountering [[kb:​ssl_certificate_error|security certificate errors]] in Zotero, viewing the certificate information for zotero.org or another affected domain in your web browser may provide more details on what is causing the problem on your system. If you share this information in the Zotero Forums, we may be able to help identify what is interfering (or it may be self-explanatory,​ based on, for example, the name of your institution or security software on your system). When encountering [[kb:​ssl_certificate_error|security certificate errors]] in Zotero, viewing the certificate information for zotero.org or another affected domain in your web browser may provide more details on what is causing the problem on your system. If you share this information in the Zotero Forums, we may be able to help identify what is interfering (or it may be self-explanatory,​ based on, for example, the name of your institution or security software on your system).
  
-  - Load any zotero.org web page (such as this one) or, if you're getting an error about another domain, an HTTPS URL for that domain. (If you're getting ​an error for s3.amazonaws.com, ​you can use https://​s3.amazonaws.com/​zoterofilestorage/​test ​as a test URL, since the domain alone will redirect elsewhere.)+  - Load any zotero.org web page (such as this one) or, if you're getting an error about another domain, an HTTPS URL for that domain. (If you're getting ​a certificate ​error for s3.amazonaws.com,​ use [[https://​s3.amazonaws.com/​zoterofilestorage/​test|this URL]].)
   - View the certificate information. The process to do this varies by browser:   - View the certificate information. The process to do this varies by browser:
     * In **Firefox**,​ click the padlock icon, click the right-arrow next to the domain name, and look at the "​Verified by:" line. For full information,​ click More Information -> Security -> View Certificate and look at the details under Issued To, Issued By, and Period of Validity.     * In **Firefox**,​ click the padlock icon, click the right-arrow next to the domain name, and look at the "​Verified by:" line. For full information,​ click More Information -> Security -> View Certificate and look at the details under Issued To, Issued By, and Period of Validity.
kb/site_certificate_info.txt ยท Last modified: 2018/07/23 16:13 by dstillman