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kb:files_not_syncing [2019/09/19 16:08]
dstillman
kb:files_not_syncing [2020/03/05 12:45] (current)
dstillman fix typo
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   - Make sure Computer A has file syncing enabled and is syncing properly. If there'​s a sync error, indicated by an error icon to the left of the green sync icon in the Zotero toolbar, files may not be transferred. Resolve the sync error by clicking the sync error icon. Read the message and follow the instructions to see if syncing completes correction. If you need help, please [[:​reporting_problems|report the error]] on the [[/​forum|Zotero Forums]].   - Make sure Computer A has file syncing enabled and is syncing properly. If there'​s a sync error, indicated by an error icon to the left of the green sync icon in the Zotero toolbar, files may not be transferred. Resolve the sync error by clicking the sync error icon. Read the message and follow the instructions to see if syncing completes correction. If you need help, please [[:​reporting_problems|report the error]] on the [[/​forum|Zotero Forums]].
   - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[:​storage|Zotero Storage]] or WebDAV:   - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[:​storage|Zotero Storage]] or WebDAV:
-    * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file iteslf ​has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups.+    * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file itself ​has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups.
     * **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as '​F81VWFP2'​. Load your WebDAV URL in your browser or another WebDAV client and look for corresponding .prop and .zip files (e.g., F81VWFP2.prop and F81VWFP2.zip) on the server.     * **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as '​F81VWFP2'​. Load your WebDAV URL in your browser or another WebDAV client and look for corresponding .prop and .zip files (e.g., F81VWFP2.prop and F81VWFP2.zip) on the server.
   - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync->​Reset pane of the Zotero preferences on Computer A and select Reset File Sync History. (**Do not** use the other options in the Reset pane.) Resetting file sync history shouldn'​t be necessary under normal usage, but it will cause Zotero to check every attachment to make sure that it has been uploaded to the server. If the file becomes available online, continue to the next step. If not, provide a [[:​debug_output#​debug_output_logging|Debug ID]] for the first sync after performing Reset File Sync History, followed by a successful opening of the file locally, and post it to the [[/​forum|Zotero Forums]].   - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync->​Reset pane of the Zotero preferences on Computer A and select Reset File Sync History. (**Do not** use the other options in the Reset pane.) Resetting file sync history shouldn'​t be necessary under normal usage, but it will cause Zotero to check every attachment to make sure that it has been uploaded to the server. If the file becomes available online, continue to the next step. If not, provide a [[:​debug_output#​debug_output_logging|Debug ID]] for the first sync after performing Reset File Sync History, followed by a successful opening of the file locally, and post it to the [[/​forum|Zotero Forums]].
kb/files_not_syncing.txt · Last modified: 2020/03/05 12:45 by dstillman