Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
kb:files_not_syncing [2019/09/19 16:05]
dstillman
kb:files_not_syncing [2019/09/19 16:08] (current)
dstillman
Line 9: Line 9:
     * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file iteslf has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups.     * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file iteslf has been uploaded. If you're using a group, the group must have File Editing enabled in its settings on zotero.org, which isn't possible for Public, Open Membership groups.
     * **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as '​F81VWFP2'​. Load your WebDAV URL in your browser or another WebDAV client and look for corresponding .prop and .zip files (e.g., F81VWFP2.prop and F81VWFP2.zip) on the server.     * **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as '​F81VWFP2'​. Load your WebDAV URL in your browser or another WebDAV client and look for corresponding .prop and .zip files (e.g., F81VWFP2.prop and F81VWFP2.zip) on the server.
-  - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync->​Reset pane of the Zotero preferences on Computer A and select Reset File Sync History. (**Do not** use the other options in the Reset pane.) Resetting file sync history shouldn'​t be necessary under normal usage, but it will cause Zotero to check every attachment to make sure that it has been uploaded to the server. If the file becomes available online, continue to the next step. Otherwise, provide a [[:​debug_output#​debug_output_logging|Debug ID]] for the first sync after performing Reset File Sync History and post it to the [[/​forum|Zotero Forums]].+  - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync->​Reset pane of the Zotero preferences on Computer A and select Reset File Sync History. (**Do not** use the other options in the Reset pane.) Resetting file sync history shouldn'​t be necessary under normal usage, but it will cause Zotero to check every attachment to make sure that it has been uploaded to the server. If the file becomes available online, continue to the next step. If not, provide a [[:​debug_output#​debug_output_logging|Debug ID]] for the first sync after performing Reset File Sync History, followed by a successful opening of the file locally, ​and post it to the [[/​forum|Zotero Forums]].
   - If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they'​re configured with different Zotero accounts (for personal library files) or different WebDAV URLs, files won't transfer between the two.   - If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they'​re configured with different Zotero accounts (for personal library files) or different WebDAV URLs, files won't transfer between the two.
   - Sync Computer B and check if there'​s a sync error. If so, you'll need to resolve that before file syncing will work.   - Sync Computer B and check if there'​s a sync error. If so, you'll need to resolve that before file syncing will work.
kb/files_not_syncing.txt · Last modified: 2019/09/19 16:08 by dstillman