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kb:files_not_syncing [2019/03/13 22:49]
dstillman
kb:files_not_syncing [2019/04/17 14:11] (current)
dstillman Linked files don't sync
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 ==== Why am I getting the message "​Attached file could not be found. It may have been moved or deleted."​ when I try to open a file on a synced computer?​==== ==== Why am I getting the message "​Attached file could not be found. It may have been moved or deleted."​ when I try to open a file on a synced computer?​====
  
-If [[:​sync#​file_syncing|file syncing]] isn't set up or working properly, files may be missing on some of your synced computers. Follow these steps to diagnose and fix the problem:+If [[:​sync#​file_syncing|file syncing]] isn't set up or working properly, or you've reached your online file storage quota, files may be missing on some of your synced computers. Follow these steps to diagnose and fix the problem:
  
   - Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn'​t as Computer B.   - Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn'​t as Computer B.
 +  - Make sure the attachment is stored within your Zotero data directory, not linked to a location elsewhere on your disk. Zotero syncs stored files; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon.
   - Make sure Computer A has file syncing enabled and is syncing properly. If there'​s a sync error, indicated by an error icon to the left of the green sync icon in the Zotero toolbar, files may not be transferred. Resolve the sync error by clicking the sync error icon. Read the message and follow the instructions to see if syncing completes correction. If you need help, please [[:​reporting_problems|report the error]] on the [[/​forum|Zotero forums]].   - Make sure Computer A has file syncing enabled and is syncing properly. If there'​s a sync error, indicated by an error icon to the left of the green sync icon in the Zotero toolbar, files may not be transferred. Resolve the sync error by clicking the sync error icon. Read the message and follow the instructions to see if syncing completes correction. If you need help, please [[:​reporting_problems|report the error]] on the [[/​forum|Zotero forums]].
   - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[:​storage|Zotero storage]] or WebDAV:   - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[:​storage|Zotero storage]] or WebDAV:
kb/files_not_syncing.1552531774.txt.gz ยท Last modified: 2019/03/13 22:49 by dstillman