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kb:files_not_syncing [2019/04/17 14:11] – Linked files don't sync dstillman | kb:files_not_syncing [2020/03/05 12:45] – fix typo dstillman | ||
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- Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn' | - Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn' | ||
- Make sure the attachment is stored within your Zotero data directory, not linked to a location elsewhere on your disk. Zotero syncs stored files; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. | - Make sure the attachment is stored within your Zotero data directory, not linked to a location elsewhere on your disk. Zotero syncs stored files; linked files need to be synced outside of Zotero. Linked files are indicated by a chain in the attachment icon. | ||
- | - Make sure Computer A has file syncing enabled and is syncing properly. If there' | + | - Make sure Computer A has file syncing enabled and is syncing properly. If there' |
- | - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[: | + | - If you're not getting a sync error on Computer A, verify that the file has been uploaded to the server. The steps vary depending on whether you're using [[: |
- | * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file iteslf | + | * **Zotero Storage:** Check to see if the attachment file is accessible from your library on zotero.org. Attachment files should be directly accessible if they have been uploaded — the presence of an attachment item isn't an indication that the file itself |
* **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as ' | * **WebDAV:** In Zotero on Computer A, click Show File to reveal the file in the OS file manager (Finder on OS X, Explorer on Windows, etc.). Look at the name of the file's parent directory, which should be a string of characters such as ' | ||
- | - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync-> | + | - If the file hasn't been uploaded correctly but syncing completes on Computer A without a sync error, go to the Sync-> |
- If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they' | - If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they' | ||
- Sync Computer B and check if there' | - Sync Computer B and check if there' | ||
- | - If you've performed all these steps, see the file on the server, and still can't access the file on Computer B, then go to the Sync -> Reset pane of the Zotero preferences on Computer B, choose Reset File Sync History, generate a [[: | + | - If you've performed all these steps, see the file on the server, and still can't access the file on Computer B, then go to the Sync -> Reset pane of the Zotero preferences on Computer B, choose Reset File Sync History, generate a [[: |
{{tag>kb sync}} | {{tag>kb sync}} |