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kb:files_not_syncing [2019/03/13 22:48] – dstillmankb:files_not_syncing [2019/04/17 14:01] – dstillman
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 ==== Why am I getting the message "Attached file could not be found. It may have been moved or deleted." when I try to open a file on a synced computer?==== ==== Why am I getting the message "Attached file could not be found. It may have been moved or deleted." when I try to open a file on a synced computer?====
  
-If [[:sync#file_syncing|file syncing]] isn't set up or working properly, files may be missing on some of your synced computers. Follow these steps to diagnose and fix the problem:+If [[:sync#file_syncing|file syncing]] isn't set up or working properly, or you've reached your online file storage quota, files may be missing on some of your synced computers. Follow these steps to diagnose and fix the problem:
  
   - Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn't as Computer B.   - Make sure the attachment file is accessible from Zotero on at least one of your computers. We'll refer to the computer with the file as Computer A and the computer that doesn't as Computer B.
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   - If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they're configured with different Zotero accounts (for personal library files) or different WebDAV URLs, files won't transfer between the two.   - If the file has been uploaded but is still inaccessible from Computer B, there may be a problem on that computer. Check the file sync settings in the Sync pane of the Zotero preferences to confirm that they match the settings on Computer A. For example, if one computer is set to use Zotero Storage and another is set to use WebDAV, or if they're configured with different Zotero accounts (for personal library files) or different WebDAV URLs, files won't transfer between the two.
   - Sync Computer B and check if there's a sync error. If so, you'll need to resolve that before file syncing will work.   - Sync Computer B and check if there's a sync error. If so, you'll need to resolve that before file syncing will work.
-  - If you've performed all these steps, see the file on the server, and still can't access the file on Computer B, then go to the Sync -> Reset pane of the Zotero preferences on Computer B, choose Reset File Sync History, generate a [[:debug_output#debug_output_logging|Debug ID]] for the next sync attempt and an attempt to open the file, and post the Debug ID to the [[/forum|Zotero forums]]. **Do not** use the other options in the Reset pane.+  - If you've performed all these steps, see the file on the server, and still can't access the file on Computer B, then go to the Sync -> Reset pane of the Zotero preferences on Computer B, choose Reset File Sync History, generate a [[:debug_output#debug_output_logging|Debug ID]] for the next sync attempt and an attempt to open the file, and post the Debug ID to the [[https://forums.zotero.org|Zotero Forums]]. **Do not** use the other options in the Reset pane.
  
 {{tag>kb sync}} {{tag>kb sync}}
kb/files_not_syncing.txt · Last modified: 2024/03/21 07:39 by dstillman