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kb:debugging_broken_documents [2019/06/27 05:32]
dstillman
kb:debugging_broken_documents [2019/07/28 23:43] (current)
dstillman
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 If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error.
  
 +    - Make sure you're using the latest versions of Zotero and your word processor.
     - While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.     - While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.
     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.
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     - If the document has a bibliography,​ delete it and check if you still get the error.     - If the document has a bibliography,​ delete it and check if you still get the error.
     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.
-    - **Isolate the problematic ​citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat ​the halving process on the remaining ​section. Continue this until you find the problematic ​citation. Remove the broken citation ​from the original document and the problem should go away (unless there are multiple ​problematic ​citations, in which case you'​ll ​have to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition ​fix the problem.**+    - **Isolate the problematic ​citations.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. Repeat ​the halving process on the section ​that fails, or pick one at random if both do. Continue this until you find smallest possible section, ideally with a single ​citation, that must be present for the problem to occur. Remove the isolated citations ​from the original document and the problem should go away (unless there are multiple ​broken ​citations, in which case you'​ll ​need to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition ​identify ​the problem.**
  
  
-If you encounter a broken document, please create a new thread in the [[/​forum|Zotero Forums]] so we can debug the issue. Be sure to include a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. ​If you are able to find a problematic citation, you should also send that document excerpt and a link to your forum thread to [[mailto:​support@zotero.org|support@zotero.org]] so that we can take a look.+If you encounter a broken document, please create a new thread in the [[/​forum|Zotero Forums]] so we can attempt to fix the issue. Be sure to include a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. ​You should also send the document excerpt ​from Step 9 and a link to your forum thread to [[mailto:​support@zotero.org|support@zotero.org]] so that we can take a look.
kb/debugging_broken_documents.1561627924.txt.gz ยท Last modified: 2019/06/27 05:32 by dstillman