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kb:debugging_broken_documents [2019/05/23 16:47]
dstillman
kb:debugging_broken_documents [2019/06/05 11:51] (current)
dstillman
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     - If the document has a bibliography,​ delete it and check if you still get the error.     - If the document has a bibliography,​ delete it and check if you still get the error.
     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.
-    - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. ​(Note that, unless the error still occurs if you completely clear the contents of the document, there'​s more that you can do to find the problem.) ​Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/​forum|Zotero Forums]]. +    - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). ​Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** \\ \\ If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/​forum|Zotero Forums]].
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kb/debugging_broken_documents.txt · Last modified: 2019/06/05 11:51 by dstillman