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kb:debugging_broken_documents [2019/04/02 11:27]
dstillman
kb:debugging_broken_documents [2019/06/05 11:51] (current)
dstillman
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     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences"​ button before your old citations will be recognized.     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences"​ button before your old citations will be recognized.
     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.     - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging.
 +    - If using OneDrive on Windows, save the copy of the document to your local hard drive. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/​forum|Zotero Forums]].
     - Open the copied file and check if you get the error after switching to a different bibliography style.     - Open the copied file and check if you get the error after switching to a different bibliography style.
     - If the document has a bibliography,​ delete it and check if you still get the error.     - If the document has a bibliography,​ delete it and check if you still get the error.
-    - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice. +    - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do thispress Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice. 
-    - **Try to isolate ​the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove ​that citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/​forum|Zotero ​forums]]. +    - **Isolate ​the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove ​the broken ​citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). ​Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** \\ \\ If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/​forum|Zotero ​Forums]].
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kb/debugging_broken_documents.1554218858.txt.gz · Last modified: 2019/04/02 11:27 by dstillman