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kb:debugging_broken_documents [2019/03/27 10:28]
adomasven Fix Report ID url
kb:debugging_broken_documents [2019/04/02 11:27] (current)
dstillman
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-If you receive an error when citing with Zotero please follow the troubleshooting steps below. Whether you manage to resolve your issue or not please submit a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero and create a new thread ​in the [[https://​forums.zotero.org|Zotero Forums]] with the Report ID, your operating system and word processor ​versions, the steps you have attempted to fix the error and whether you were successful or not. +====== Troubleshooting errors ​in word processor ​documents ======
  
-====== Troubleshooting ​document ​updating errors ======+If you can insert Zotero citations into new documents but receive an error in an existing ​document, follow these steps to find the cause of the error. Whether you manage to resolve your issue or not, please submit a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero and create a new thread in the [[https://​forums.zotero.org|Zotero Forums]] with the Report ID, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful.
  
-If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: +    ​- While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, ​Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.
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-    ​- While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, ​Tracked ​Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.+
     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.     - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it.
     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences"​ button before your old citations will be recognized.     - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences"​ button before your old citations will be recognized.
kb/debugging_broken_documents.txt · Last modified: 2019/04/02 11:27 by dstillman