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kb:debugging_broken_documents [2019/06/05 11:51] – dstillman | kb:debugging_broken_documents [2019/06/27 05:32] – dstillman | ||
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====== Troubleshooting errors in word processor documents ====== | ====== Troubleshooting errors in word processor documents ====== | ||
- | If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. Whether you manage to resolve your issue or not, please submit a [[: | + | If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. |
- While troubleshooting, | - While troubleshooting, | ||
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- If the document has a bibliography, | - If the document has a bibliography, | ||
- While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | ||
- | - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** | + | - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** |
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+ | If you encounter a broken document, please create a new thread in the [[/ |