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kb:debugging_broken_documents [2019/06/05 11:51]
dstillman
kb:debugging_broken_documents [2019/06/27 05:32]
dstillman
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 ====== Troubleshooting errors in word processor documents ====== ====== Troubleshooting errors in word processor documents ======
  
-If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. Whether you manage to resolve your issue or not, please submit a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero and create a new thread in the [[https://​forums.zotero.org|Zotero Forums]] with the Report ID, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful.+If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error.
  
     - While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.     - While troubleshooting,​ disable the Track Changes feature in Word/​LibreOffice,​ as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#​field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue.
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     - If the document has a bibliography,​ delete it and check if you still get the error.     - If the document has a bibliography,​ delete it and check if you still get the error.
     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.     - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice,​ it may help to display field codes rather than formatted text. To do this, press Alt/​Option-F9 (or Alt/​Option-Fn-F9) in Word or Ctrl-F9 in LibreOffice.
-    - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** ​\\ \\ If you are able to find a problematic citation, you should also send that document excerpt to support@zotero.org so we can take a look at it. For all other discussion, please post to the [[/​forum|Zotero Forums]].+    - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). Unless the error still occurs if you completely clear the contents of the document, **this final step will by definition fix the problem.** 
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 +If you encounter a broken document, please create a new thread in the [[/​forum|Zotero Forums]] so we can debug the issue. Be sure to include a [[:​reporting_problems#​provide_a_report_id|Report ID]] from Zotero, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. ​If you are able to find a problematic citation, you should also send that document excerpt ​and a link to your forum thread to [[mailto:support@zotero.org|support@zotero.org]] ​so that we can take a look.
kb/debugging_broken_documents.txt · Last modified: 2019/07/28 23:43 by dstillman