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kb:debugging_broken_documents [2019/05/23 16:28] – dstillman | kb:debugging_broken_documents [2019/06/27 05:32] – dstillman | ||
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====== Troubleshooting errors in word processor documents ====== | ====== Troubleshooting errors in word processor documents ====== | ||
- | If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. Whether you manage to resolve your issue or not, please submit a [[: | + | If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. |
- While troubleshooting, | - While troubleshooting, | ||
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- Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" | ||
- Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. | - Make a copy of your document — by duplicating the file itself, not by copying and pasting the content — to use for debugging. | ||
+ | - If using OneDrive on Windows, save the copy of the document to your local hard drive. OneDrive is known to interfere with the plugin for some people. If this fixes the problem for you, you can help us debug this conflict by posting to the [[/ | ||
- Open the copied file and check if you get the error after switching to a different bibliography style. | - Open the copied file and check if you get the error after switching to a different bibliography style. | ||
- If the document has a bibliography, | - If the document has a bibliography, | ||
- | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, | + | - While debugging, if you are using Fields mode in Word or Reference Marks mode in LibreOffice, |
- | - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. | + | - **Isolate the problematic citation.** Delete half of the document at a time and see if the error still occurs. If not, use Undo to restore the deleted section and then try deleting the other half. If you can reproduce the error in only one of the halves, repeat the halving process on the remaining section. Continue this until you find the problematic citation. Remove the broken citation from the original document and the problem should go away (unless there are multiple problematic citations, in which case you'll have to repeat the process). |
- | + | ||
+ | If you encounter a broken document, please create a new thread in the [[/ |