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| kb:debugging_broken_documents [2019/03/27 10:27] – created adomasven | kb:debugging_broken_documents [2019/04/02 11:27] – dstillman |
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| If you receive an error when citing with Zotero please follow the troubleshooting steps below. Whether you manage to resolve your issue or not please submit a [[reporting_problems|Report ID]] from Zotero and create a new thread in the [[https://forums.zotero.org|Zotero Forums]] with the Report ID, your operating system and word processor versions, the steps you have attempted to fix the error and whether you were successful or not. | ====== Troubleshooting errors in word processor documents ====== |
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| ====== Troubleshooting document updating errors ====== | If you can insert Zotero citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error. Whether you manage to resolve your issue or not, please submit a [[:reporting_problems#provide_a_report_id|Report ID]] from Zotero and create a new thread in the [[https://forums.zotero.org|Zotero Forums]] with the Report ID, your operating system and word processor versions, the steps you have attempted to fix the error, and whether you were successful. |
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| If you can insert citations into new documents but receive an error in an existing document, follow these steps to find the cause of the error: | - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Track Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. |
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| - While troubleshooting, disable the Track Changes feature in Word/LibreOffice, as it can have complicated effects when working with Zotero. If Track Changes is enabled when you insert or modify a Zotero citation, it may mark many or all of the Zotero citations in your document as changed or cause [[#field_codes_instead_of_citationbibiliography_text|field codes to be displayed]]. On rare occasions, Tracked Changes may cause Zotero to think a citation is corrupted. If you had Track Changes enabled previously, try accepting all changes to see if that resolves the issue. | |
| - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. | - Check for citations in image captions. Zotero won't let you insert them, but if you copied a citation to a caption that's most likely the source of the problem. Delete it. |
| - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized. | - Try copying and pasting the document content into a new document to see if the problem goes away. You may need to click the "Set Document Preferences" button before your old citations will be recognized. |
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