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kb:connector_zotero_unavailable [2018/01/19 15:24]
dstillman
kb:connector_zotero_unavailable [2019/05/09 18:59] (current)
dstillman
Line 7: Line 7:
 If Zotero is open but the Zotero Connector reports that Zotero is unavailable,​ something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''​http://​127.0.0.1:​23119/​connector/​ping''​ in one or more browsers while Zotero is open. Under normal circumstances,​ it should display "​Zotero Connector Server is Available"​ (or "​Endpoint does not support method"​ in older versions). If Zotero is open but the Zotero Connector reports that Zotero is unavailable,​ something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''​http://​127.0.0.1:​23119/​connector/​ping''​ in one or more browsers while Zotero is open. Under normal circumstances,​ it should display "​Zotero Connector Server is Available"​ (or "​Endpoint does not support method"​ in older versions).
  
-  * If you're able to load that URL but the Connector shows Zotero as offline, or if you're able to load the URL in another browser but not the one with the Connector, ​temporarily ​disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist ''​127.0.0.1''​ port ''​23119''​ in the extension'​s settings.+  * If you're able to load that URL but the Connector shows Zotero as unavailable, or if you're able to load the URL in another browser but not the one with the Connector, ​try these steps: 
 +    - Uninstall and reinstall the Zotero Connector. 
 +    - Temporarily ​disable any browser extensions that may block network requests, such as AdBlock, uBlock Origin, NoScript, EFF Privacy Badger, or Request Policy. If the Connector stops saying that Zotero is offline, reenable each extension one at a time and, if the problem recurs, whitelist ''​127.0.0.1''​ port ''​23119''​ in the extension'​s settings.
   * If you can't load that URL and your computer is connecting via a proxy server, ensure that the host ''​127.0.0.1''​ (an alias for your computer itself) is excluded from proxying, and then check ''​http://​127.0.0.1:​23119/​connector/​ping''​ again.   * If you can't load that URL and your computer is connecting via a proxy server, ensure that the host ''​127.0.0.1''​ (an alias for your computer itself) is excluded from proxying, and then check ''​http://​127.0.0.1:​23119/​connector/​ping''​ again.
   * If you can't load that URL, temporarily disable any security software running on your system. If ''​http://​127.0.0.1:​23119/​connector/​ping''​ starts working, reenable each piece of software one at a time and, if the problem recurs, whitelist ''​127.0.0.1''​ port ''​23119''​ in the software'​s settings.   * If you can't load that URL, temporarily disable any security software running on your system. If ''​http://​127.0.0.1:​23119/​connector/​ping''​ starts working, reenable each piece of software one at a time and, if the problem recurs, whitelist ''​127.0.0.1''​ port ''​23119''​ in the software'​s settings.
  
 {{tag>kb basics}} {{tag>kb basics}}
kb/connector_zotero_unavailable.txt · Last modified: 2019/05/09 18:59 by dstillman