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kb:connector_zotero_unavailable [2019/05/09 18:59] dstillmankb:connector_zotero_unavailable [2020/04/16 06:08] dstillman
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 ====== Zotero Connector: “Is Zotero Running?” ====== ====== Zotero Connector: “Is Zotero Running?” ======
  
-The Zotero Connector allows you to save items from your web browser into the Zotero desktop application on your computer. (It can also save some pages directly to zotero.orgbut saving to the Zotero application provides the best experience.)+When you click the Save to Zotero button in your browser or try to use Zotero with Google Docsyou may receive the following message:
  
-First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, you can install it from the [[/download|downloads page]]. If you were previously using Zotero for Firefox, note that Zotero now  [[/blog/a-unified-zotero-experience/|runs only as a standalone application]].+//"The Zotero Connector was unable to communicate with the Zotero desktop application."// 
 + 
 +The Zotero Connector needs to connect to the Zotero desktop app in order to save data or insert citations into Google Docs. (It can also save pages directly to zotero.org, but saving to the Zotero application provides the best experience.) 
 + 
 +First, make sure that Zotero is installed and open on your computer. If you don't yet have the Zotero application, you can install it from the [[/download|downloads page]]. If you were previously using Zotero for Firefox, note that Zotero now [[/blog/a-unified-zotero-experience/|runs only as a standalone application]].
  
 If Zotero is open but the Zotero Connector reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. Under normal circumstances, it should display "Zotero Connector Server is Available" (or "Endpoint does not support method" in older versions). If Zotero is open but the Zotero Connector reports that Zotero is unavailable, something on your computer is preventing the Connector from talking to Zotero. You can determine whether the problem is within the browser or a system-wide problem by loading ''http://127.0.0.1:23119/connector/ping'' in one or more browsers while Zotero is open. Under normal circumstances, it should display "Zotero Connector Server is Available" (or "Endpoint does not support method" in older versions).
kb/connector_zotero_unavailable.txt · Last modified: 2023/08/23 04:02 by dstillman