Differences

This shows you the differences between two versions of the page.

--- kb:changes_not_syncing [2019/05/02 00:43] – dstillman
+++ kb:changes_not_syncing [2024/04/10 08:29] (current) – dstillman
@@ Line 1: / Line 1: @@
-=== Why aren't changes I make syncing between multiple computers and/or zotero.org? ===
+===== Why aren't changes I make syncing between multiple devices and/or zotero.org? =====
-Most likely, 1) you're looking in the wrong place, 2) the sync process hasn't completed, 3) you've received a sync error on one of your computers, or 4) you are using multiple Zotero accounts.
+//This page covers problems with data syncing. For problems with file syncing, see [[Files Not Syncing]].//
 == 1) Looking in the wrong place ==
-In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in Zotero, click the bar at the left edge of the window to show it. If you don't see your collections listed, make sure the library is expanded by clicking the arrow or plus sign next to the library. If a specific library isn't being synced, check that it's set to sync by clicking the "Choose Libraries…" button in the [[preferences/sync|Sync pane]] of the Zotero preferences. If you don't see a group on the Zotero website, make sure you're looking in the Groups tab at the top of the page.
-== 2) Sync process hasn't completed ==
+In Zotero libraries, all existing items are shown in either the library root or the trash. Make sure you're not looking in a collection that contains only some of your items. If you don't see the left pane in the Zotero desktop app, click the bar at the left edge of the window to show it, or go to View → Layout and make sure Collections Pane is checked. If you don't see your collections listed in the left-hand pane, make sure the library is expanded by clicking the arrow or plus sign next to the library. If you see different number of items in a collection, make sure you're not just using a different setting for View → Show Items from Subcollections.
-If you're sure you're looking in the right place, check to see whether the data in question has [[:sync|synced]] to your online library on [[/|zotero.org]]. If you don't see the data in the online library, the problem is on the computer where the data originated. Check the green sync icon in the Zotero pane on the relevant computer. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status.
+== 2) The right device hasn't fully synced ==
+If you're sure you're looking in the right place, check to see whether the data in question has [[:sync|synced]] to the [[/mylibrary|online library]] on this site. If you don't see the data in the online library, the problem is on the device where the data originated, and any other device is irrelevant. If the data appears in the online library, the problem is solely on the device where you don't see the data. If the problematic device is a computer, check the sync icon in the Zotero app. If it's still spinning, the sync process hasn't yet completed. Hover over the sync icon to see the current status.
 == 3) You've received a sync error ==
-If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:reporting_problems|Report ID]] to the [[/forum|Zotero forums]] for further assistance.
+If you see a red error icon to the left of the sync icon (desktop app) or an error in the bottom left (iOS), an error has occurred during the sync. Click the icon or tap the message to view the error. It may give you enough information to fix the problem yourself, or you can post to the [[/forum|Zotero Forums]] for further assistance. Be sure to include the message you're receiving and a [[:reporting_problems|Report ID]] in your forum post.
 == 4) The library isn't set to sync ==
-In the Sync pane of the preferences, click "Choose Libraries…" and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library.
+In the [[preferences/sync|Sync pane]] pane of the settings in the Zotero desktop app, click "Choose Libraries…" and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library. All libraries are set to sync by default.
+== 5) You're syncing with the wrong account. ==
-== 5) Check your Zotero account details ==
+Check the Sync pane of the app settings to make sure you're syncing with the same account you're using to log in to zotero.org and on each of your devices. If the problem is with a group, make sure the account is a member of that group on [[/groups|zotero.org]].
-Check the [[preferences/sync|Sync pane]] of Zotero preferences to make sure you're using the same account you're using to log in to zotero.org and on each of your computers. If the problem is with a group, make sure the account is a member of that group on [[/groups|zotero.org]].
 == 6) Further troubleshooting ==
-If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). If making a local change, start debug output logging before making the change and keep it going until the sync has ended.
+If you're still having trouble, post to the Zotero Forums (in your existing thread, if you have one) with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to an item in the online library that doesn't appear in Zotero, or vice versa), along with a description of what's not transferring, including the zotero.org URL after selecting the item in the online library if it appears there. Start debug output logging before making the change and keep it going until the sync has ended.
 {{tag>kb sync}}