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| kb:changes_not_syncing [2018/02/15 01:23] – dstillman | kb:changes_not_syncing [2019/05/02 00:43] – dstillman |
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| If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:reporting_problems|Report ID]] to the [[/forum|Zotero forums]] for further assistance. | If you see a red error icon to the left of the sync icon, an error has occurred during the sync. Click the icon to view the error. It may give you enough information to fix the problem yourself, or you can report it and post the [[:reporting_problems|Report ID]] to the [[/forum|Zotero forums]] for further assistance. |
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| == 4) Check your Zotero account details == | == 4) The library isn't set to sync == |
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| | In the Sync pane of the preferences, click "Choose Libraries…" and make sure that the library you're trying to sync has a checkmark next to it. If not, click in the Sync column to enable syncing for that library. |
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| | == 5) Check your Zotero account details == |
| Check the [[preferences/sync|Sync pane]] of Zotero preferences to make sure you're using the same account you're using to log in to zotero.org and on each of your computers. If the problem is with a group, make sure the account is a member of that group on [[/groups|zotero.org]]. | Check the [[preferences/sync|Sync pane]] of Zotero preferences to make sure you're using the same account you're using to log in to zotero.org and on each of your computers. If the problem is with a group, make sure the account is a member of that group on [[/groups|zotero.org]]. |
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| == 5) Further troubleshooting == | == 6) Further troubleshooting == |
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| If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). It may be helpful to start debug output logging before making the change, since Zotero may sync automatically soon after. | If you're still having trouble, post to the Zotero Forums with a [[:debug_output#debug_output_logging|Debug ID]] for the first sync after making a change that doesn't sync (e.g., making a change to the online library that doesn't appear in Zotero). If making a local change, start debug output logging before making the change and keep it going until the sync has ended. |
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| {{tag>kb sync}} | {{tag>kb sync}} |
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