Need help? To resolve your issue as quickly as possible, please follow the steps below.

Upgrade Zotero if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).

If you have a general question about Zotero, check the Frequently Asked Questions and Knowledge Base.

If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:

• Issues installing Zotero
• Issues with Zotero data (e.g., library missing, restoring from a backup)
• Issues saving from websites
• Issues with word processor plugins
• Issues with file handling (e.g., PDFs opening in the wrong application)
• Issues with data syncing
• Issues with file syncing

If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See How Zotero Support Works for more information on how this allows us to provide the best possible support.

In general, please start a new thread for your issue. The Zotero developers or volunteers on the forums can point you to an existing relevant thread if one exists, and it is better to start a new thread instead of posting to a potentially irrelevant existing thread.

If you're new to the Zotero Forums, please read the forum guidelines and bug reporting procedures before posting.

Note: You need to create a Zotero account and log in to post messages in the Zotero Forums. You can choose a different username for the forums from your account settings.

Go to the Zotero Forums