Differences

This shows you the differences between two versions of the page.

--- getting_help [2019/08/15 10:37] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2024/03/13 15:52] (current) – [Step 3: Post to the Zotero Forums (Really! It Works!)] fcheslack
@@ Line 1: / Line 1: @@
 ====== Getting Help ======
-Need help? To resolve your issue as quickly as possible, please follow the steps below.
+Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below.
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
+[[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the [[changelog|latest version]], as your issue may have already been resolved in the most recent release.
 =====Step 2: Check the troubleshooting pages=====
@@ Line 16: / Line 16: @@
   * [[troubleshooting translator issues|Issues saving from websites]]
   * [[word processor plugin troubleshooting|Issues with word processor plugins]]
-  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
   * [[:kb/changes_not_syncing|Issues with data syncing]]
   * [[:kb/files_not_syncing|Issues with file syncing]]
+  * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application)
+===== Step 3: Post to the Zotero Forums (Really! It Works!) =====
-=====Step 3: Post to the forums=====
+If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
-If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
-In general, please start a new thread for your issue. The Zotero developers or volunteers on the forums can point you to an existing relevant thread if one exists, and it is better to start a new thread instead of posting to a potentially irrelevant existing thread.
+In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
 If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
-**Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages in the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].
+**Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].
-<html><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></html>
+<HTML><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></HTML>