Differences

This shows you the differences between two versions of the page.

--- getting_help [2019/08/15 10:37] – [Step 3: Post to the forums] bwiernik
+++ getting_help [2020/04/04 05:22] – [Step 1: Update Zotero] dstillman
@@ Line 5: / Line 5: @@
 =====Step 1: Update Zotero=====
-[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release. You can see the version you're running by selecting About Zotero from the Zotero menu (Mac) or Help menu (Windows/Linux).
+[[installation#upgrading|Upgrade Zotero]] if you aren't running the latest version, as your issue may have already been resolved in the most recent release.
 =====Step 2: Check the troubleshooting pages=====
@@ Line 24: / Line 24: @@
 If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
-In general, please start a new thread for your issue. The Zotero developers or volunteers on the forums can point you to an existing relevant thread if one exists, and it is better to start a new thread instead of posting to a potentially irrelevant existing thread.
+In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
 If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.