Differences

This shows you the differences between two versions of the page.

--- getting_help [2018/04/04 00:12] – [Step 2: Check the troubleshooting pages] dstillman
+++ getting_help [2019/08/15 10:39] – [Step 3: Post to the forums] bwiernik
@@ Line 22: / Line 22: @@
 =====Step 3: Post to the forums=====
-If you can't find the answer to your question in the documentation, post a message to the [[/forum|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
+If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support from both Zotero developers and community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support.
+In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
 If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
-**Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.
+**Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages in the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].
+<html><p style="font-size: 14px; font-weight: bold"><a href="https://forums.zotero.org">Go to the Zotero Forums</a></p></html>