Differences

This shows you the differences between two versions of the page.

--- getting_help [2018/03/13 01:16] – [Step 2: Check the troubleshooting pages] dstillman
+++ getting_help [2018/04/04 00:12] – [Step 2: Check the troubleshooting pages] dstillman
@@ Line 8: / Line 8: @@
 =====Step 2: Check the troubleshooting pages=====
-If something in Zotero appears to not be working correctly, check the [[Known Issues]], [[Frequently Asked Questions]], and [[kb|Knowledge Base]]. The following dedicated troubleshooting pages may also be helpful:
+If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]].
+If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful:
   * [[installation#troubleshooting_installation_issues|Issues installing Zotero]]
@@ Line 22: / Line 24: @@
 If you can't find the answer to your question in the documentation, post a message to the [[/forum|Zotero forums]]. Both Zotero developers and community members offer support through the forums.
-If you are new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
+If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting.
 **Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.