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--- forum_guidelines [2018/04/04 00:54] – dstillman
+++ forum_guidelines [2019/08/15 10:40] – [Existing thread or new thread?] bwiernik
@@ Line 1: / Line 1: @@
 ====== Forum Guidelines ======
-The Zotero forums receive tens of thousands of posts per year. Zotero developers, and a number of Zotero users who volunteer their time, read every post. To allow them to respond quickly, efficiently, and accurately, and to maintain a friendly and helpful atmosphere, please follow the guidelines outlined below.
+The Zotero Forums receive tens of thousands of posts per year. Zotero developers, and a number of Zotero experts who volunteer their time, read every post. To allow them to respond quickly, efficiently, and accurately, and to maintain a friendly and helpful atmosphere, please follow the guidelines outlined below.
 ===== Existing thread or new thread? =====
-Before you post, it's a good idea to glance at the most recent posts and do a quick search to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists.
+In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists.
+If you like, you can take a quick glance at the most recent posts and do a quick search to see if someone has posted about the same issue. Don't spend more than a couple minutes searching — the forums receive a very high volume of posts, and people will be happy to point you to a relevant thread if one exists.
 If you do find an existing thread, read the entire discussion — not just the thread title — to make sure it's relevant, that a solution or workaround hasn't already been provided, and that additional feedback is still necessary. You should also check the date of the last comment to make sure it's not referring to a very old issue that's no longer applicable.