Differences
This shows you the differences between two versions of the page.
Previous revisionNext revision | |||
— | debug_output [2019/08/01 21:12] – [Debug Output Logging] dstillman | ||
---|---|---|---|
Line 1: | Line 1: | ||
+ | ====== Debug Output Logging ====== | ||
+ | If you've been asked to provide a Debug ID (which is different from a [[reporting problems|Report ID]]) to help troubleshoot a problem, follow these simple steps: | ||
+ | |||
+ | ==== Zotero ==== | ||
+ | |||
+ | - In the Help menu, go to Debug Output Logging and select Enable, or use " | ||
+ | - Immediately perform the relevant action (syncing, saving, importing, etc.). | ||
+ | - Before doing anything else, return to Help -> Debug Output Logging and click Submit Output, which will disable logging and submit the output to zotero.org. A window should pop up containing a Debug ID (e.g., “D12345678”). Click "Copy to Clipboard" | ||
+ | |||
+ | ==== Zotero Connectors (Firefox, Chrome, and Safari) ==== | ||
+ | - Open the Zotero Connector preferences | ||
+ | * **Firefox: | ||
+ | * **Chrome:** type %%chrome:// | ||
+ | * **Safari:** right-click anywhere on a webpage and select " | ||
+ | - In the Advanced tab of the Zotero Connector preferences, | ||
+ | - Immediately perform all the relevant actions (e.g., import an item from a web page). | ||
+ | - Go back to the Advanced tab of the Zotero Connector preferences and click Submit Debug Report. | ||
+ | - You will be provided with a Debug ID (e.g., " | ||
+ | - Uncheck the box next to " | ||
+ | |||
+ | |||
+ | ==== Error Submitting a Debug Log ==== | ||
+ | |||
+ | If submitting output fails, you can return to the Debug Output Logging menu and select View Output, go to File -> " | ||
+ | |||
+ | ===== Logging to a Terminal Window ====== | ||
+ | |||
+ | If you'd like to regularly follow Zotero' | ||
+ | |||
+ | ==== macOS ==== | ||
+ | |||
+ | * Open Terminal via Spotlight or / | ||
+ | * Paste ''/ | ||
+ | * Press Return | ||
+ | |||
+ | ==== Windows ==== | ||
+ | |||
+ | Start Zotero via the Cygwin terminal (not cmd.exe): | ||
+ | |||
+ | * Open the Cygwin terminal | ||
+ | * Paste '''/ | ||
+ | * Press Enter. | ||
+ | |||
+ | ==== Linux ==== | ||
+ | |||
+ | Start Zotero via the command line, adding the -ZoteroDebug command-line flag. | ||
+ | |||
+ | === Developer Note === | ||
+ | |||
+ | To enable Zotero debug output permanently, |