====How do I sign up for Zotero File Storage?====
Simply visit your Zotero account profile and [[/settings/storage|select a storage plan]].

====How do I pay for Zotero File Storage?====
All major credit cards are accepted for payment.

====What if I don't have a credit card or my credit card doesn't work?====
If you don't have a credit card or you encounter problems after trying to pay via your [[/settings/storage|storage settings page]], then we can invoice you via PayPal. Please send an email to [[mailto:storage@zotero.org|storage@zotero.org]] including your Zotero username and the quantity of storage you would like to purchase (2 GB, 6 GB, or unlimited).

====Will files stored in my groups be freely available to other members of those groups?====
Yes, any groups that you own will draw from your storage subscription. Any members of those groups may freely access any stored files. 

====How do I allocate storage between my personal library and my groups?====
Your personal library and any groups you own automatically draw their storage from your subscription. Groups not owned by you draw their storage from the group owner's subscription.

====Are "unlimited" subscriptions truly unlimited?====
We want people to be able to use Zotero without worrying about how much storage they're using. All Zotero usage is always subject to the [[terms/terms_of_service|Terms of Service]] and monitored for abuse. Zotero File Storage is not intended as a media backup solution nor as a generalized file-sharing service.

====How can I upgrade to a larger storage plan?====
If you choose to upgrade your storage subscription, the prorated balance on your existing account will be used to extend the term of your new subscription. //Example: You have 6 months left on a $20 2 GB subscription and decide to upgrade. (6 months ÷ 12 months) x $20 = $10 remaining value. If you upgrade to the $60 6 GB plan, we apply that $10 to your purchase to extend your new subscription term. ($70 ÷ $60) * 12 months = 14 months.//

====Can I cancel my subscription?====
If you opted to renew your subscription automatically, you can cancel your next renewal by visiting your [[/settings/storage|storage settings]]. As stated in the [[terms/terms_of_service|Terms of Service]], paid accounts are non-refundable. We implement this policy because costs incurred on our end fluctuate dramatically according to individual usage patterns.

====Why did you renew my subscription without my permission?====
We didn't. We only automatically renew subscriptions when users opt to "Automatically Renew" when purchasing Zotero storage. {{ :renewal.png?nolink&300 |}}