====== Getting Help ====== Need help? To resolve your issue as quickly as possible, please follow the five steps below. ====Step 1 - Update Zotero==== [[installation#upgrading|Upgrade Zotero]] when you aren't running the latest version, as your issue may have already been resolved in the most recent release. The [[/download/|Zotero download page]] always leads you to the most recent release of Zotero. To check your installed Zotero version, select About Zotero from the Actions menu ({{cog.png?nolink|gear icon}}) in the Zotero toolbar. ====Step 2 - Check the troubleshooting pages==== If something in Zotero appears not to be working correctly, check the [[Known Issues]] and [[Frequently Asked Questions]] pages. The following dedicated troubleshooting pages may also be helpful: * [[installation#troubleshooting_installation_issues|Issues installing Zotero]] * [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup) * [[troubleshooting translator issues|Issues saving from websites]] * [[word processor plugin troubleshooting|Issues with word processor plugins]] * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) * [[:kb/changes_not_syncing|Issues with data syncing]] * [[:kb/files_not_syncing|Issues with file syncing]] ====Step 3 - Search the documentation==== Search Zotero's documentation. You can use the search box at the top of every documentation page or the search box below. ====Step 4 - Search the forums==== Search through the Zotero forums, as your question may already have come up before. See [[forum_guidelines#existing_thread_or_new_thread|Existing thread or new thread?]] before posting to an existing thread. ====Step 5 - Post to the forums==== If you can't find the answer to your question in the documentation or forums, post a message to the [[https://forums.zotero.org/categories/|Zotero forums]]. Both Zotero developers and community members offer support through the forums. If you are new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. **Note:** You need to [[/user/register/|create a Zotero account]] and [[/user/login/|log in to the Zotero website]] to post messages in the Zotero Forums.