====== Getting Help ====== Need help with Zotero? To resolve your issue as quickly as possible, please follow the steps below. =====Step 1: Update Zotero===== [[installation#how_do_i_upgrade_to_a_new_version|Upgrade Zotero]] if you aren't running the [[changelog|latest version]], as your issue may have already been resolved in the most recent release. =====Step 2: Check the troubleshooting pages===== If you have a general question about Zotero, check the [[Frequently Asked Questions]] and [[kb|Knowledge Base]]. If you're experiencing a problem, the following dedicated troubleshooting pages may be helpful: * [[installation#troubleshooting_installation_issues|Issues installing Zotero]] * [[zotero_data|Issues with Zotero data]] (e.g., library missing, restoring from a backup) * [[troubleshooting translator issues|Issues saving from websites]] * [[word processor plugin troubleshooting|Issues with word processor plugins]] * [[:kb/changes_not_syncing|Issues with data syncing]] * [[:kb/files_not_syncing|Issues with file syncing]] * [[:kb/file_handling_issues|Issues with file handling]] (e.g., PDFs opening in the wrong application) ===== Step 3: Post to the Zotero Forums (Really! It Works!) ===== If you can't find the answer to your question in the documentation, post a message to the Zotero Forums, where you'll get fast, expert support directly from Zotero developers as well as long-time community members. See [[zotero_support|How Zotero Support Works]] for more information on how this allows us to provide the best possible support. In general, please start a new thread for your issue. It is much better to start a new thread rather than posting to thread with a potentially unrelated issue. The Zotero developers or volunteers on the forums can point you to a relevant thread if one exists. If you're new to the Zotero Forums, please read the [[forum guidelines]] and [[reporting problems|bug reporting procedures]] before posting. **Note:** You need to [[/user/register/|create a Zotero account]] and log in to post messages to the Zotero Forums. You can choose a different username for the forums from your [[/settings/account|account settings]].

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